Refund policy
Return & Refund Policy
Effective Date: September 4, 2026
At Pure Living, we believe a clear return process is an important part of a dependable shopping experience. If your purchase is not suitable, arrives damaged, contains a defect, or does not match your order, the following policy explains the options that may be available to you.
This policy applies to eligible purchases made directly from Pure Living and should be read together with any product-specific conditions displayed at the time of purchase.
1. Return Request Deadline
Pure Living provides a 30-day return window for eligible merchandise. The 30-day period begins on the date your order is recorded as delivered.
A return request should be submitted before this period expires.
Merchandise submitted for a standard return should generally be:
Unused and in its original condition.
Unworn and unwashed where applicable.
Complete with original accessories and components.
Accompanied by original tags, labels, and packaging where applicable.
Free from stains, odors, contamination, alteration, or customer-caused damage.
Supported by a valid order number or other proof of purchase.
Different conditions may apply when merchandise is defective, damaged during shipment, or incorrectly fulfilled.
2. Contact Pure Living First
Before mailing a product back, contact our customer support team at raminLiving1994@essentialslivingaura.net.
Please provide:
Your name.
Order number.
Product name or description.
Reason for the requested return.
Photos when reporting damage, defects, missing components, or fulfillment errors.
Our team will review the information and provide return instructions for qualifying merchandise.
Please do not send merchandise to our address without receiving return authorization and instructions first.
3. Returns for Personal Preference
Sometimes a product is delivered exactly as ordered but simply does not meet a customer's preference.
Eligible merchandise may be returned within the applicable timeframe for reasons such as:
Change of mind.
Incorrect size selected by the customer.
Preference for another color or variation.
Product no longer being needed.
In these situations, the customer is generally responsible for the cost of returning the merchandise.
Original delivery charges are generally non-refundable for preference-based returns.
4. Product Condition Standards
Customers may reasonably inspect merchandise after delivery. However, products should not be placed into substantial or prolonged use if you intend to return them because of preference.
Depending on the merchandise, a standard return may be declined when the product has been:
Extensively used.
Washed or materially worn.
Installed or permanently assembled.
Modified or altered.
Damaged after delivery.
Returned with essential components missing.
Contaminated or left in a condition unsuitable for resale.
We evaluate merchandise according to its nature and actual condition rather than applying one condition standard to every product category.
5. Personal-Care and Hygiene Items
Some Pure Living products may be intended for personal, beauty, wellness, grooming, or hygiene-related use.
For sanitary reasons, certain products in these categories must remain unused and unopened, with applicable hygiene or protective seals intact, to qualify for a standard change-of-mind return.
Opened or used merchandise may be non-returnable when it cannot reasonably be offered for resale without hygiene concerns.
This limitation does not prevent customers from reporting legitimate defects, damage, contamination, or fulfillment errors.
6. Consumable or Disposable Merchandise
Products intended to be consumed, depleted, or disposed of through ordinary use may be subject to additional restrictions once opened.
Where applicable, opened consumables generally cannot be returned simply because the customer changed their mind.
If such merchandise arrives damaged, leaking, spoiled, defective, or otherwise unusable, contact Pure Living promptly. We may request photographs of the product, packaging, labels, lot information, or other relevant details.
7. Damaged Package or Product
We encourage you to inspect your shipment shortly after receiving it.
If the merchandise was damaged in transportation, email raminLiving1994@essentialslivingaura.net and provide clear photographs of:
The affected merchandise.
The damaged area.
The outer shipping package.
Internal packaging materials where relevant.
Please retain the product and packaging while we investigate, unless keeping the product would reasonably create a safety or sanitation concern.
After reviewing the evidence, Pure Living may offer an eligible replacement, refund, or other appropriate resolution.
8. Manufacturing Defects
If an item appears to have a manufacturing or functional defect, discontinue use and notify us.
We may ask for photographs, video, model information, labels, or a description demonstrating the problem.
Please avoid modifying or attempting substantial repairs before our evaluation, as doing so may make it difficult to determine the original cause of the issue.
If we confirm a qualifying defect and request the merchandise back, reasonable authorized return shipping expenses will be covered by Pure Living.
9. Wrong Product Received
If the merchandise delivered does not match your order confirmation, contact us before substantially using the product.
This includes situations where you receive an incorrect:
Product.
Size.
Color.
Model.
Variation.
Quantity.
Once the fulfillment error has been verified, Pure Living will determine an appropriate resolution, which may include replacement or refund.
If the incorrect merchandise must be sent back, we will cover reasonable authorized return transportation costs.
10. Missing Merchandise or Components
If an order arrives incomplete, please notify us promptly and identify what is missing.
Depending on the circumstances, we may ask for photographs of the package and all contents received.
After confirming the issue, Pure Living may send the missing item or component, provide a replacement, issue an eligible refund, or offer another suitable resolution.
11. Items Outside Our Standard Return Program
Subject to applicable law, standard preference-based returns may not be available for:
Used hygiene-sensitive merchandise.
Opened consumable products.
Personalized or customized merchandise.
Gift cards.
Products damaged through customer misuse.
Merchandise that has been materially modified after delivery.
Products missing important parts because of customer handling.
Items specifically identified as Final Sale before purchase, where legally permitted.
An item being excluded from a change-of-mind return does not automatically eliminate remedies available for a verified defect, shipping damage, or fulfillment error.
12. Exchanges
If you want to exchange eligible merchandise for another available variation, contact Pure Living before returning the original item.
Exchange requests are subject to inventory availability.
When a direct exchange is not practical or the desired merchandise is unavailable, we may process an approved return instead. You can then place a separate order for your preferred product.
13. Packaging an Authorized Return
Products approved for return should be packaged securely to prevent damage during transportation.
Please include applicable accessories, manuals, attachments, components, and original packaging.
If you are responsible for arranging return shipping, we strongly recommend:
Selecting a trackable shipping method.
Keeping your shipping receipt.
Retaining tracking information until the return is completed.
Pure Living cannot guarantee reimbursement for customer-arranged packages that are lost before reaching the designated return destination.
14. Inspection After Arrival
Returned merchandise is subject to inspection before a refund is finalized.
During this review, we may verify:
Product identity.
Overall condition.
Evidence of use or alteration.
Hygiene seals where applicable.
Included components and accessories.
Evidence of customer-caused damage.
Compliance with the applicable return timeframe.
After the evaluation, we will inform you of the status of your return.
15. Refund Method
Approved refunds will generally be credited to the original payment method used when placing the order.
After Pure Living submits a refund, the transaction may require additional processing time before appearing on your account.
Processing periods vary among banks, credit card issuers, and other payment providers and are outside our direct control.
16. Shipping Charge Responsibility
For eligible returns based on customer preference or change of mind:
The customer generally pays return shipping.
Original shipping and delivery charges are generally non-refundable.
When a return results from a verified product defect, shipping damage, or fulfillment mistake by Pure Living, reasonable authorized return shipping expenses will be handled by us.
Any mandatory rights under applicable consumer protection law will take precedence over these standard rules.
17. Order Changes and Cancellations
If you need to change or cancel an order, contact raminLiving1994@essentialslivingaura.net promptly after placing it.
We will make reasonable efforts to accommodate your request before fulfillment has progressed.
Once an order has been processed, packed, or transferred to a shipping carrier, cancellation or modification may no longer be possible.
If shipment has already occurred, qualifying merchandise may be handled through the return process after delivery.
18. Consumer Protection
Nothing in this Return & Refund Policy is intended to waive or limit any consumer right, statutory remedy, or other protection that cannot legally be excluded under applicable United States federal, state, or local law.
If applicable mandatory law provides protections that differ from this policy, those legal requirements will control.
19. Contact Information
For questions regarding returns, refunds, exchanges, damaged shipments, defective merchandise, or order discrepancies, please contact:
Pure Living
Address: 17077 El Rancho Way, Salinas, CA 93907, United States
Phone: +1 (832) 566-1477
Email: raminLiving1994@essentialslivingaura.net
For assistance with an existing order, please include your order number and the email address used at checkout so we can locate your purchase efficiently.