Shipping policy
Shipping Policy
Last Updated: September 4, 2026
At Pure Living, we want customers to have a clear understanding of how their purchases are prepared and delivered. This Shipping Policy outlines our U.S. shipping coverage, available delivery methods, applicable charges, estimated transit times, and procedures for common shipping-related situations.
1. Shipping Service Area
Pure Living currently ships orders within the United States only.
We do not provide international shipping. Orders requiring delivery to destinations outside the United States cannot be fulfilled under our current shipping program.
A complete and valid U.S. shipping address must be provided when placing an order.
2. Domestic Delivery Options
Pure Living offers the following shipping services for eligible U.S. orders:
Standard Shipping
Estimated delivery: 3–5 business days
Shipping cost: $8.00
FREE for qualifying orders of $70.00 or more
Express Shipping
Estimated delivery: 1–2 business days
Shipping cost: $15.00
Customers can review the available shipping option and applicable charge during checkout before completing their purchase.
3. Free Standard Shipping
Qualifying orders totaling $70.00 or more receive FREE Standard Shipping.
Orders below the $70.00 threshold are subject to the regular $8.00 Standard Shipping charge.
Free shipping applies specifically to Standard Shipping. Customers who choose Express Shipping will be charged the regular $15.00 Express Shipping fee, regardless of the value of the order.
4. Shipping Rates Summary
Our current domestic shipping structure is:
Express Shipping — 1–2 business days — $15.00
Standard Shipping — 3–5 business days — $8.00
Standard Shipping on orders $70.00 and up — 3–5 business days — FREE
These delivery periods are estimated transit times and are subject to the conditions described in this policy.
5. Order Preparation Before Shipping
After an order is successfully submitted, Pure Living may require time to verify the purchase, prepare the products, package the merchandise, and arrange transfer to the appropriate shipping carrier.
Order preparation time is separate from carrier transit time. The estimated 1–2 business days for Express Shipping and 3–5 business days for Standard Shipping generally apply after the shipment has completed processing and has been accepted by the carrier.
Orders received on weekends or recognized holidays may begin processing on the next business day.
6. Business Days and Delivery Estimates
Business days generally refer to Monday through Friday and exclude Saturdays, Sundays, and applicable holidays.
Delivery periods stated in this policy are estimates and should not be considered guaranteed arrival dates.
Actual transit times may vary because of severe weather, transportation interruptions, carrier service disruptions, holiday demand, unusually high package volumes, or other circumstances outside the reasonable control of Pure Living.
7. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Please review the following details carefully:
Recipient's full name
Complete street address
Apartment, suite, or unit number, when applicable
City
State
ZIP code
Incorrect or incomplete delivery information may result in shipment delays, failed delivery attempts, or packages being returned to sender.
If you discover an address error after placing your order, please contact Pure Living as soon as possible. We will make reasonable efforts to assist before dispatch, but changes cannot be guaranteed once fulfillment or shipping has begun.
8. Tracking Your Package
When tracking is available, customers may receive shipment tracking information after their order has been dispatched.
Please allow time for the shipping carrier to receive and scan the package. Tracking information may not update immediately after a shipping label is created.
Once tracking becomes active, the carrier's tracking system generally provides the latest available information regarding the package's progress and delivery status.
9. Delays During Transit
Pure Living aims to provide reliable shipping estimates, but unexpected circumstances may occasionally affect delivery schedules.
Potential causes of delay include severe weather, transportation problems, carrier network interruptions, holidays, seasonal shipping demand, or other unforeseen logistical events.
If your package appears to be substantially delayed, please contact Pure Living with your order details. We will review the available tracking information and provide reasonable assistance where possible.
10. Undeliverable or Returned Orders
A package may be returned to Pure Living if the carrier cannot complete delivery because of incorrect or incomplete address information, missing unit details, unsuccessful delivery attempts, or another delivery-related issue.
If your shipment is returned as undeliverable, please contact us to discuss the available options.
Additional shipping charges may apply if reshipment is necessary because inaccurate or incomplete delivery information was originally supplied by the customer.
11. Packages Showing as Delivered
If carrier tracking shows your package as Delivered but you cannot locate it, please check your mailbox, porch, entrance, reception area, parcel room, or other secure locations around the delivery address.
We also recommend checking with household members, neighbors, building management, or the applicable shipping carrier.
If your package remains missing, please contact Pure Living with your order information so we can review the available shipment details and provide reasonable assistance.
12. Orders Damaged During Transportation
Please inspect your shipment and merchandise promptly after delivery.
If an order appears to have been damaged while in transit, contact Pure Living as soon as possible. We recommend keeping the original shipping container and packaging materials and taking clear photographs showing the condition of the package and affected products.
Any eligible return, refund, exchange, or replacement may also be handled according to our Return & Refund Policy.
13. International Shipping Restriction
Pure Living does not offer international shipping.
Our current shipping services are limited exclusively to eligible delivery addresses within the United States. Orders requiring delivery outside the U.S. cannot be fulfilled.
14. Updates to Our Shipping Policy
Pure Living may update this Shipping Policy periodically to reflect changes in shipping rates, carrier services, fulfillment procedures, delivery methods, or other operational requirements.
The latest version will be published through our online store with the applicable revision date.
Contact Information
For questions regarding shipping rates, delivery estimates, tracking information, or an existing shipment, please contact:
Pure Living
Address: 17077 El Rancho Way, Salinas, CA 93907, United States
Phone: 832-566-1477
Email: raminLiving1994@essentialslivingaura.net